SalesPulse.ai Privacy Policy

Introduction

This Privacy Policy describes how SalesPulse.ai ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

1. Personal Information

• Account Information: Name, email address, and authentication credentials
• Contact Information: Business contact details for CRM functionality
• User Content: Notes, messages, and other content you create within the app

2. Location Information

• Precise Location: GPS coordinates when using territory mapping and facility discovery features
• Location History: Previous locations visited for route optimization
• Facility Locations: Healthcare facility addresses and coordinates

3. Device Information

• Device Identifiers: Unique device ID, operating system version
• App Usage Data: Features used, session duration, crash reports
• Camera and Microphone: Access for video recording and voice-to-text features

4. Professional Data

• Sales Data: Performance metrics, account information, transaction history
• Video Content: Recorded sales presentations and training materials
• AI Interactions: Questions asked and responses received from our AI assistant

How We Use Your Information

1. Core App Functionality

• Provide AI-powered sales insights and recommendations
• Enable territory mapping and facility discovery
• Process voice-to-text commands and speech recognition
• Store and organize video recordings and presentations

2. Personalization

• Customize AI responses based on your industry and preferences
• Optimize territory recommendations based on location history
• Improve user experience through usage analytics

3. Communication

• Send important app updates and notifications
• Provide customer support and technical assistance
• Share relevant product announcements

4. Analytics and Improvement

• Analyze app performance and user engagement
• Identify and fix technical issues
• Develop new features and improvements

Information Sharing and Disclosure

Limited Sharing for Service Provision

• AI Service Providers: Anonymized data for AI model improvement
• Mapping Services: Location data for facility discovery (anonymized)
• Cloud Storage: Encrypted data storage for app functionality

Legal Requirements

We may disclose information when required by law, court order, or to:

• Protect our rights and property
• Ensure user safety and security
• Comply with legal obligations
• Prevent fraud or illegal activities

Data Security

Security Measures

• Encryption: All data transmitted and stored is encrypted
• Biometric Authentication: Face ID/Touch ID for secure app access
• Secure Servers: Industry-standard security protocols
• Regular Audits: Ongoing security assessments and updates

Your Rights and Choices

Access and Control

• View Data: Access your personal information within the app
• Update Information: Modify or correct your account details
• Delete Content: Remove videos, notes, and other user-generated content
• Export Data: Request a copy of your data in a portable format

Location Services

• Opt-Out: Disable location services in your device settings
• Precision Control: Choose approximate vs. precise location sharing
• Temporary Disable: Turn off location features while keeping the app functional

Communications

• Notification Settings: Control which notifications you receive
• Email Preferences: Unsubscribe from marketing communications
• Support Contact: Reach out for privacy-related questions

Data Retention

Retention Periods

• Account Data: Retained while your account is active
• Video Content: Stored until you delete or for 2 years, whichever is sooner
• Location Data: Anonymized after 1 year for analytics purposes
• Usage Analytics: Aggregated data retained for 3 years

Deletion Process

When you delete your account:

• Personal information is removed within 30 days
• Anonymized analytics data may be retained
• Legal compliance may require longer retention periods

Children's Privacy

Salespulse.ai is designed for business professionals and is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Third-Party Services

Integrated Services

• Mapping Services: For facility location and navigation
• AI Providers: For natural language processing and insights
• Cloud Storage: For secure data backup and synchronization

Third-Party Privacy Policies

We encourage you to review the privacy policies of any third-party services you access through our app.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• App Store update notes

Contact Information

Legal Basis for Processing (EU Users)

Under GDPR, we process your data based on:

• Consent: For optional features like analytics
• Contract Performance: For core app functionality
• Legitimate Interest: For security and improvement purposes
• Legal Obligation: For compliance requirements

California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising privacy rights

Cookies and Tracking

Salespulse.ai may use local storage and analytics tools to:

• Remember your preferences
• Analyze app performance
• Improve user experience

You can control these through your device settings.